Legal

Privacy Policy

Last updated: April 13, 2026

Elara Voice ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website elaravoice.com or use our AI-powered customer service platform.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, WhatsApp number, and business name when you fill out our contact form or sign up for a plan.
Business Information: Industry type, company name, and service preferences.
Conversation Data: When you use our AI voice or chat agents, conversations may be recorded and stored for quality assurance and service improvement.
Usage Data: IP address, browser type, pages visited, and time spent on our website.

2. How We Use Your Information

We use the information we collect to:

Set up and manage your AI agent and account
Respond to your inquiries and provide customer support
Send service-related communications and updates
Improve our platform and services
Comply with legal obligations

3. Data Sharing

We do not sell your personal information. We may share your data with:

Service Providers: Third-party tools we use to operate our platform (e.g., Convocore, ElevenLabs, Formspree, Google Calendar). These providers have their own privacy policies.
Legal Requirements: When required by law or to protect our legal rights.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Conversation data is retained for up to 12 months for quality assurance purposes. You may request deletion of your data at any time.

5. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw consent at any time
Lodge a complaint with a relevant data protection authority

6. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Cookies

Our website uses minimal cookies to ensure proper functionality. We do not use cookies for advertising or tracking purposes across third-party websites.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: